Policy & Procedure Disclosure
Bill McGaha Real Estate Education
6279 Bryson City Road, Franklin, NC 28734
email@example.com // www.BillMcGahaRealEstateEd.com
Policies & Procedure Disclosure
Date of Publication: June 11, 2021; Updated 11/1/21; 6/3/22; 11/1/22; 6/2/23
Legal Name of Education Provider: William R. McGaha
Advertised Name of Education Provider: Bill McGaha Real Estate Education Name of Education
Director: William R. McGaha
Names of Full-Time Officials and Faculty: William R. McGaha Education Provider Certification
Bill McGaha Real Estate Education is certified by the North Carolina Real Estate Commission. The Commission’s address is 1313 Navaho Drive, Raleigh, NC 27609. Any complaints concerning the Education Provider, or its affiliated instructors should be directed in writing to the Commission. A link to the Complaint Form is provided on the Commission’s homepage (ncrec.gov).
Per Commission Rule 58H .0204, the Education Provider must provide each prospective student with a copy of the Education Provider’s Policies & Procedures Disclosure (PPD) prior to payment of any non-refundable tuition or fee. The PPD, which is required by the NC Real Estate Commission, outlines Education Provider policies plus the rights and obligations of the Provider and the student.
NO STUDENT SHALL BE DENIED ADMISSION ON THE BASIS OF AGE, SEX, RACE, COLOR, NATIONAL ORIGIN, FAMILIAL STATUS, HANDICAPPING CONDITION, OR RELIGION.
Bill McGaha Real Estate Education conducts: The annual Continuing Education courses needed to
maintain a real estate license on active status.
Broker Continuing Education Courses Purpose of the Continuing Education Program
The primary objective of the mandatory Continuing Education Program is to help assure that
licensees possess the knowledge, skills, and competency necessary to function in the real estate
business in a manner that protects and serves real estate consumers and the public interest.
Per G.S.93A-38.5, brokers must complete eight (8) credit hours of instruction annually in subjects
approved by the Commission to retain eligibility to actively engage in real estate brokerage. Per
Commission Rule 58A .1702, the eight hours must be comprised of a four-credit hour Update Course
and four credit hour Elective Course.
2023-2024 General Update (GENUP): Offered In-Person in classroom (#9924) and Synchronous On-Line (#5924).
2023-2024 Broker-in-Charge Update (BICUP): Offered In-Person in classroom (# 8824) and Synchronous On-Line (#5824).
Elective: [For the Good of All; The REALTOR Code of Ethics] In-Person in classroom (# 2504) and Synchronous On-Line (#3639)
Bill McGaha Real Estate Education will provide each student with a copy of course materials either printed for In-Person classes or PDF for Synchronous On-Line classes.
Eligibility Requirements for Course Completion Certificate
Per Commission Rule 58A .1705(a):
To receive credit for completing an approved continuing education course, a broker shall:
(1) attend at least 90 percent of the scheduled instructional hours for the course (may not miss
last 10% except for an emergency with instructor approval);
(2) provide his or her legal name and license number to the education provider;
(3) present his or her pocket card or photo identification card;
(4) personally perform all work required to complete the course.
Additionally, must comply with the Student Conduct, see page 3, requirements.
In-Person in Classroom: $70 per class; Both Classes: Same Day $130; Split Days $140
On-Line Synchronous: $65 per class; Both Classes: Same Day $120; Split Days $130
Registration, Enrollment, and Conduct Registration:
To enroll in a course at Bill McGaha Real Estate Education, prospective students must:
In-Person in Classroom: Registration must be accomplished as published advertising requires. If
there are no meeting size limits enrollment will be accepted either at the web site or by mail or
email. At that time payment may be in advance or at the door and walk-ins will be allowed. If
meeting size limits are required due to spacing requirements or other reasons registration must be
completed at the website at least 24 hours prior to class time. At the time of entry into the class
a current pocket card must be shown.
Synchronous On-Line: Registration may be accomplished either at the web site or by mail or email.
Registration must be accomplished not later than 24 hours before class time. Payment must be
received at least 24 hours before class time. Class booklet PDF, along with administrative
information will be sent by email 3 – 4 days before class or as soon thereafter that registration &
payment is received.
At start of class current pocket card must be shown on camera.
Tuition and Fees
Bill McGaha Real Estate Education accepts the following forms of payment: Credit Card at website,
check by mail or, check or cash at the door for In-Person classes.
Tuition must be received by:
In-Person in Classroom: Other than at-the-door payments payment must be received at least 24 hours
prior to class time. Synchronous On-Line: Payment by Credit Card or check must be received at least
24 hours prior to class time.
Returned Check Policy: The penalty for a check returned for insufficient funds, closed account or
any other reason is: any fees charged by the bank must be reimbursed by the attendee.
All attendees must be present for 90% of the instructional time. All instructional time that is
missed, for any reason, during the 4-hour class will be cumulative. If more than 10% of the
instructional time has occurred, the attendee will be removed from the class.
Course Cancellation, Dismissal or Rescheduling / Refunds
Bill McGaha Real Estate Education reserves the right to cancel or reschedule a course as needed (in
an emergency or weather dictated situation) or required by a governmental authority or a NCREC
directive. Students enrolled in a rescheduled or cancelled course will be given notice to the email
address provided on the class registration of the cancellation or revised course schedule as soon
as possible after the need to cancel or reschedule is known. If a governmental authority or NCREC
requires an In-Person class to be cancelled due to health or safety the class will be rescheduled
In-Person if feasible. If not feasible, it will be rescheduled as an On-Line class.
If a course is cancelled or rescheduled, students will have the following options:
Cancellation by Education Provider at Education Provider’s Initiative: Enrollees will be credited
for future class during the same CE year or, if enrollee chooses, refunded the entire amount paid.
Any refund will be by check.
Cancellation due to Directive Outside Education Provider’s Control: Enrollee will be credited for
future class during the same CE year or refunded the class fee as follows: If Enrollee chooses a
refund the refund will be by check; the refund will be the amount paid minus 50% of any Credit Card
processing fee and 50% of the mailing costs and a $2.50 processing fee.
Cancellation by Enrollee: If an enrollee cancels enrollee will be credited for future class during
the same CE year or refunded the class fee, as follows: If Enrollee chooses a refund the refund
will be by check; the refund will be the amount paid minus any Credit Card processing charges and
the mailing costs and a $5.00 processing fee.
Withdrawals / Rescheduled Classes / Refunds
Class Reschedule by Enrollee: Enrollees will be allowed one class reschedule per class enrollment.
Once the one reschedule has occurred enrollees who need subsequent rescheduling will be charged a
$20 rescheduling fee for each subsequent reschedule to be paid either at the web site or by check
prior to attending class.
Withdrawal: Enrollee will be credited for future class during the same CE year or refunded the
class fee as follows: If Enrollee chooses a refund the refund will be by check; the refund will be
the amount paid minus any Credit Card processing charges and the mailing costs and a $5.00
processing fee. Enrollees who have had a previous reschedule and then subsequently withdraws from
the rescheduled class will be charged a $20 fee deducted from the refund in addition to the earlier
Missed Class: Enrollees missing a class will be allowed to reschedule once during the same CE year
as noted above. Enrollees choosing to withdraw after a missed class will be charged a $20 fee
deducted from the Withdrawal refund as described above.
Dismissal from Class: Attendees dismissed from a class for any reason dealing with failure to
follow Student Conduct requirements below will not be rescheduled for a future class. Students
dismissed from a class will not be provided with any refund. (More than 2 warnings to an individual
attendee may result in dismissal from a class.)
Carryover of Enrollment to a Future CE Year: Credit will not be carried over to a future CE year.
Missed CE classes will be refunded as described in Withdrawal above.
Students are expected to:
-Log on for Synchronous On-Line not-later-than 10 minutes prior to class start time. (Log-in is
available NLT 45 minutes prior to class start time. Once logged in enrollee will be free until 5
minutes before class start time.) Check-in for In-Person classes at least 10 minutes before class
-Direct their undivided attention to the instruction and refrain from engaging in activities that
are unrelated to the instruction. Examples of Non-Allowed Conduct include but are not limited to:
- Reading material of any kind not related to the specific class
- Using a cell phone or other electronic device (tablet. iPad, laptop) for any reason other than directly related to the class. Carrying on conversations with other attendees or, in synchronous on-line, with others in the area the enrollee is located Failing to participate in the class by refusing / failing to answer questions or respond to instructions
– Meet the minimum attendance requirement of 90% of the instructional time and be present for the
last 10% of the class.
– Show a current pocket card (paper or electronic) at check-in whether In-Person or Synchronous On-Line.
– Follow the instructions / directions (including corrective) given by the Instructor.
Classroom courses at Bill McGaha Real Estate Education are open to enrolled students only. Enrolled
students may not bring visitors to the classroom without prior approval of the Education Director.
Special Accommodations Request Procedure
Bill McGaha Real Estate Education complies with the Americans with Disabilities Act (ADA) and
strives to ensure that no individual with a disability as defined by the ADA is deprived of the
opportunity to participate in a course. Students requesting special accommodations must inform Bill
McGaha Real Estate Education preferably at the time of enrollment, minimally at least 48 hours
prior to class, of the accommodation needed.
Synchronous Distance Learning Requirements
(1) A dependable Internet connection & basic knowledge of the presentation platform (currently
(2) A desktop or lap top computer – classes may not be attended on a phone / iPhone
(3) Either a printed copy of the booklet PDF or another device with the booklet PDF uploaded
(4) The ability to see the instructor / presentation; the ability to be seen by the instructor; the
ability to hear the instructor; and the ability to be heard by the instructor.
(5) A quiet, well-lit room.
(6) Cannot be in a moving vehicle.
(7) Must remain on camera. (Minimally visible from upper chest to top of head.)
(8) Must refrain from other activities
(9) Must engage and participate in the class.
Technical support will be provided by the instructor or class monitor. Contact information is
provided with the class link and booklet PDF.
Duplicate/ Replacement Class Certificate: A $5.00 processing fee will be charged for providing a
duplicate/replacement of a CE completion Certificate. Certificate will be provided by email.
CERTIFICATION OF TRUTH AND ACCURACY
I certify that the information contained in this Policies & Procedures Disclosure is true and
correct and that Bill McGaha Real Estate Education will abide by the policies herein.
William R. McGaha Education Director
CERTIFICATION OF RECEIPT
This Policies & Procedures Disclosure will be included in all class announcements and at the web
site. Registering and paying for the class will be considered a certification that an enrollee has
received a copy of Bill McGaha Real Estate Education Policies &
Procedures Disclosure prior to enrolling and payment of any non-refundable course registration fee